FAQs

Frequently Asked Questions about Our Products

Many of our customers have expressed interest in better understanding our products. To address your questions, we created this FAQ to clarify common queries and misconceptions. Each of our products has been carefully designed to meet your needs and provide exceptional quality and efficiency. This comprehensive guide covers the key aspects of our offerings.

Our products, including bath and beauty items, candles, tumblers, and journals, are proudly made by us in the U.S. and adhere to high industry standards. If you encounter any issues, our dedicated support team is available around the clock to assist you. Should your question not be covered in this FAQ, please don't hesitate to reach out—we’re happy to help.

We believe that knowledge is power. That’s why we’ve consolidated the most frequently asked questions about our products in this FAQ. We hope these detailed explanations will deepen your understanding of their features, benefits, and recommended usage.

Lastly, we want to extend our heartfelt gratitude to our loyal customers for their continued support and invaluable feedback. Your input has been instrumental in shaping this FAQ, and we truly appreciate your trust in our products. We look forward to continuing to serve you.

 

Do you offer gift cards?

At the moment we do not carry gift cards. But we hope to soon!

 

What are the payment options?

We accept all credit cards.

 

What is your return policy?

We want you to be completely satisfied with your purchase. As long as your products are unopened and in the original packaging, you can return them for a refund within 15 days of purchase! You are responsible for return shipping. Email info@ekkcandleart.com for any questions.

 

What natural ingredients are used in your bath and body products?

Our bath and body range is crafted using the finest natural ingredients, including organic aloe vera, shea butter, and essential oils. These ingredients ensure that our products are gentle on the skin while offering therapeutic benefits.

 

Are your bath products suitable for sensitive skin?

Absolutely! Our bath products are formulated with sensitive skin in mind. We use hypoallergenic ingredients and avoid any harsh chemicals, ensuring a soothing experience for all skin types.

 

How are your bath bombs different from others in the market?

Our bath bombs are unique because they're handcrafted, infused with therapeutic essential oils, and free from artificial dyes and fragrances. This ensures a luxurious, skin-nourishing bath experience.

 

Do you offer any eco-friendly or sustainable bath products?

Yes, sustainability is at the heart of our brand. Our shower gels come in eco-friendly packaging, and we prioritize ingredients that are sustainably sourced and biodegradable.

 

Can I use your body lotions on my face?

While our body lotions are gentle and made with natural ingredients, we recommend using products specifically formulated for the face to ensure the best care for your facial skin. Check out our Non-comedogenic face butter

 

Are there any allergens I should be aware of in your bath and body products?

We strive to use hypoallergenic ingredients. However, if you have specific allergies, we recommend checking the ingredient list or reaching out to us directly before making a purchase.

 

Shipping & Delivery

• What are your shipping options?
  We offer standard and expedited shipping within the U.S. Shipping fees and delivery times are calculated at checkout based on your location.

• Do you offer free shipping?
  Yes! We provide free standard shipping on orders over $50.

• How long will it take for my order to arrive?
  Orders are typically processed within 2-3 business days and shipped within 5-7 business days, depending on your location.

• Do you ship internationally?
  Currently, we only ship within the U.S., but we're working on expanding internationally in the future.

Special Offers & Discounts

• Do you offer discounts for first-time buyers?
  Yes! First-time customers can enjoy a special discount by signing up for our newsletter.

• Are there any promotions or sales happening right now?
  We regularly update our website with seasonal sales and promotions. Be sure to check our homepage or subscribe to our newsletter to stay informed.